Shipping & Delivery

NuLEMON is committed to make mindful choices that align with our core values and sustainability goals. To do our part, we are adopting practices to reduce waste to restore the environment. We may not include a NuLEMON shopper with any online purchases. Everything we do is rooted in the belief that, together with our guests, we can create positive change to build a healthier world.

When will my order ship?

Shipping times kick in when your item(s) have left our distribution centres. Please allow for few business days for processing at our distribution centres before your order is shipped.

How much duty and tax will I have to pay?

We’re unable to supply estimated duties and taxes as this information will vary by country. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package.

Can you adjust the value of my order?

No. We are required by law to disclose the full value of the package content.

Do you ship to PO boxes or APO/FPO/DPO addresses?

Yes we do. Happy shopping!

Shipping Location and Timelines

USA / CANADA

Delivery Timeline: Your parcel will be delivered within 10 – 20 business days

Import taxes/custom duties/local taxes: If the value of your order exceeds the applicable limit in your market, additional fees will be charged for import taxes/custom duties upon delivery. NuLEMON will not be responsible for these charges. The applicable limit may change by local Customs Office, please reach out to your local Customs Office for the latest information.

How to pay these fees:

Customs will hold your order for clearance when your order has entered the destination country/region. The local authority will calculate the import duties and tax fees (if applicable). Our transport partner will then reach out to you when the order is at local Customs and will notify what you need to pay and how you can pay before the order can go pass customs

EUROPE

Delivery Timeline: Your parcel will be delivered within 10 – 20 business days

Import taxes/custom duties/local taxes: If the value of your order exceeds the applicable limit in your market, additional fees will be charged for import taxes/custom duties upon delivery. NuLEMON will not be responsible for these charges. The applicable limit may change by local Customs Office, please reach out to your local Customs Office for the latest information.

How to pay these fees:

Customs will hold your order for clearance when your order has entered the destination country/region. The local authority will calculate the import duties and tax fees (if applicable). Our transport partner will then reach out to you when the order is at local Customs and will notify what you need to pay and how you can pay before the order can go pass customs

HONG KONG / MACAU

Delivery Time: Your parcel will be delivered within 7 – 10 business days

Import taxes/custom duties/local taxes: Not applicable for Hong Kong & Macau

SINGAPORE

Delivery Time: Your parcel will be delivered within 7 – 14 business days.

Import taxes/custom duties/local taxes: Not applicable for Singapore

BANGLADESH / INDIA / INDONESIA / MALAYSIA / PHILIPPINES / TAIWAN / THAILAND / VIETNAM

Delivery Timeline: Your parcel will be delivered within 7 – 14 business days.

Import taxes/custom duties/local taxes: If the value of your order exceeds the applicable limit in your market, additional fees will be charged for import taxes/custom duties upon delivery. NuLEMON will not be responsible for these charges. The applicable limit may change by local Customs Office, please reach out to your local Customs Office for the latest information.

How to pay these fees:

Customs will hold your order for clearance when your order has entered the destination country/region. The local authority will calculate the import duties and tax fees (if applicable). Our transport partner will then reach out to you when the order is at local Customs and will notify what you need to pay and how you can pay before the order can go pass customs.

Others

Delivery Timeline: Your parcel will be delivered within 10 – 20 business days

Import taxes/custom duties/local taxes: If the value of your order exceeds the applicable limit in your market, additional fees will be charged for import taxes/custom duties upon delivery. NuLEMON will not be responsible for these charges. The applicable limit may change by local Customs Office, please reach out to your local Customs Office for the latest information.

How to pay these fees:

Customs will hold your order for clearance when your order has entered the destination country/region. The local authority will calculate the import duties and tax fees (if applicable). Our transport partner will then reach out to you when the order is at local Customs and will notify what you need to pay and how you can pay before the order can go pass customs